What We Collect and Why
When you register, we collect your name, contact details, and account credentials. When you transact through bKash, Nagad, or Rocket, we record transaction references and wallet identifiers — enough to verify your deposit and process your withdrawal, nothing more. We do not store your full mobile
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banking PIN or password. We collect device and session data to keep your account secure and to detect unusual login activity. Your data is processed for account management, payment verification, fraud prevention, and where required, regulatory compliance. We share data only with payment processors and service
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partners who are contractually bound to protect it. We do not sell your personal information to third parties. Data retention periods vary by data type: transaction records are kept as long as required by applicable law; account data is held while your account remains active and
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for a reasonable period after closure. Availability of our services and the applicable data rules depend on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.